Last Updated: 12 November 2025
Welcome to Postcard Canvas. By accessing or purchasing any services from our website, you (“Client,” “You”) agree to the following Terms, Conditions, and Policies (“Agreement”) established by Postcard Canvas (“Company,” “We,” “Us”). Please review these terms carefully before making a purchase or enrolling in any marketing program.
1. Program Overview
Postcard Canvas provides custom direct mail and shared mail (“Canvas”) marketing programs designed to deliver high-quality, locally targeted postcards to your chosen audience.
Clients may select from multiple postcard formats and delivery options, including but not limited to:
- Classic Postcard — 8.375″ × 5″
- Premier Postcard — 11″ × 6″
- Canvas Leaf — 10.25″ × 12.25″
- Canvas Fold+ — 11″ × 19″ folded
- Canvas Wrap — 8.375″ × 8.25″
Delivery options include Direct Mail (exclusive solo delivery) and Canvas Mail (shared delivery bundled with other non-competing advertisers to reduce unit cost).
2. Pricing & Quantities
Pricing varies by postcard format, delivery method, and quantity. Unit pricing is quoted at the time of order confirmation and is based on bulk production rates and USPS postage costs at the time of printing. Any changes in postal rates or production costs may result in adjusted pricing for future print cycles.
3. Setup & Tracking Fee
All postcard programs require a one-time setup & tracking fee, which includes:
- Tracking number setup and routing
- QR code creation and configuration
- Custom landing page with unique UTM tracking
- Custom postcard design
This fee covers the labor and technology required to track and analyze campaign performance and is non-refundable once design or tracking setup has begun.
4. Creative Approval Policy
All postcard content—including design, copy, branding, and promotional offers—must be approved by the client prior to print production. Once the design is approved (or once the scheduled design cut-off date is reached), the creative is considered final and no further edits or revisions may be made until the next print cycle. This ensures on-time printing, consistency, and compliance with postal scheduling.
5. Production & Mailing Schedule
Postcard Canvas operates on a rolling production and delivery calendar. Materials are typically printed in advance to maintain continuous delivery schedules. All mailings are handled through verified postal routes and are considered “delivered” once entered into the U.S. Postal Service system.
Typical timeline: Most campaigns mail within 4–5 weeks from order. After ordering, you’ll receive a confirmation email with your exact production and mailing schedule.
6. Refund Policy
Due to the nature of bulk printing, advance production, and postal scheduling, Postcard Canvas does not issue refunds for produced or delivered materials. All printing, setup, and mailing costs are incurred upfront.
If a client cancels prior to completion of the full term (where applicable):
- A breakage fee of sixty percent (60%) of the full program cost will apply, in addition to charges for used materials, setup, and administrative processing.
- Any materials already printed at the time of cancellation will still be mailed and billed to the client.
7. Term & Renewal (Format-Specific)
To keep pricing predictable and production efficient, some programs require a minimum term. The term depends on the product and mailing type you choose:
- Canvas (Shared Mail) Programs: Select formats—particularly Canvas Leaf, Canvas Fold+, and Canvas Wrap—may require a minimum six-month commitment to qualify for program pricing and reserved print scheduling.
- Postcards (Classic or Premier): Canvas postcard programs may also carry a short minimum term to access the lowest shared-mail rates. Direct postcards are available as single-cycle or month-to-month programs unless otherwise noted in your order.
Auto-Renewal (where applicable): Termed programs renew automatically for additional six-month terms unless written notice of non-renewal is received before the renewal date. To avoid renewal, email [email protected] prior to the renewal date.
If you prefer a single-cycle or month-to-month option, choose a Direct postcard program or ask your representative which formats are available without a six-month term.
8. Payment Authorization
By enrolling in a Postcard Canvas marketing program, you authorize the company to charge your chosen payment method (ACH or credit card) for all program fees, design fees, postage, and renewal costs.
- If a payment is declined, Postcard Canvas may reattempt the charge daily until successful.
- Credit card payments: Subject to a 3% processing fee.
- ACH payments: No additional processing fee.
All payments are processed securely through a PCI-compliant gateway. This authorization remains in effect until all balances are paid in full.
9. Account Adjustments & Billing Errors
If an incorrect charge occurs due to billing error, please contact our billing department within 10 business days. Verified errors will be promptly corrected. Billing disputes do not suspend or cancel your contractual obligations.
10. Program Continuation & Results
While Postcard Canvas provides performance tracking through call tracking, QR codes, and landing page analytics, results may vary. Postcard Canvas does not guarantee specific sales outcomes or response rates. Marketing performance depends on multiple external factors including market conditions, competition, and offer effectiveness.
11. Intellectual Property
All designs, creative layouts, and campaign assets developed by Postcard Canvas remain the intellectual property of the company. Clients may not reproduce, reuse, or repurpose any creative materials outside the agreed program without written permission.
12. Limitation of Liability
Postcard Canvas shall not be liable for any indirect, incidental, or consequential damages arising from use of the service, delays, or postal issues beyond our control. Our total liability shall not exceed the total amount paid by the client for the specific program in question.
13. Termination
Postcard Canvas reserves the right to suspend or terminate a client account for nonpayment, chargeback activity, or misuse of company property or data. Termination does not relieve the client from financial obligations for materials already printed or mailed.
14. Modifications to Terms
Postcard Canvas may update these terms at any time. Revised terms will be posted on this page with a new “Last Updated” date. Continued participation in our services constitutes acceptance of the updated terms.
15. Contact Information
Postcard Canvas
Email: [email protected]
Sales: [email protected]
Web: www.PostcardCanvas.com
© 2025 Postcard Canvas. All rights reserved.